Acronis True Image For Mac Os

 
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  4. Acronis True Image Mac Os X
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  6. Acronis For Mac Os X

Acronis True Image 2015 for Mac. Acronis True Image 2014. Check for free upgrade; Licensing FAQ; Download latest build; Account FAQ; macOS 10.14 Mojave. This article applies to:Acronis True Image for MacAcronis True Image for Mac supports Mac OS X 10.10 Yosemite.See also Acronis True Image for Mac: Supported Operating Systems.

Beginner
Comments: 0

I have a problem using Acronis True Image on Mac OS X 10.15. When Acronis is started it automatically gives a pop-up that Mac OS 10.15 is not fully supported. Some functions may not work properly. Please update when new version is available.

Does anybody have the samen experience? Is there a workaround or newer version?

Current Acronis True Image 2019 version is: 23.5.17780.

Kind regards,

Jeroen Gerretschen

Legend
Comments: 22480

Jeroen, welcome to these public User Forums.

The ATI 2019 User Guide for Mac has the following clear statement:

Supported operating systems:

  • macOS Mojave 10.14
  • macOS High Sierra 10.13
  • macOS Sierra 10.12
  • OS X El Capitan 10.11

ATI 2019 is now out of support so will not be receiving any further updates in order to work fully with later versions of macOS such as 10.15, so you would need to upgrade to ATI 2020 which does support 10.15 fully.

ATI 2020 User Guide for Mac states:

Supported operating systems:

Acronis True Image For Mac Os
  • macOS Catalina 10.15
  • macOS Mojave 10.14
  • macOS High Sierra 10.13
  • macOS Sierra 10.12
  • OS X El Capitan 10.11

Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (ATIH 2010-2021) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone

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Products: Acronis True Image 9.0 - 11.0, 2009 - 2021 Disk Director 12.5 Acronis Revive
Beginner
Comments: 2

I too am having a problem getting Acronis to backup my Mac after the macOS was updated yesterday to macOS 10.15.4 Catalina.

When the macOS update was completed there was a message stating that the Acronis software needs to be updated.

Does anyone know if Acronis is working on an update for the Mac version?

Gail

Beginner
Comments: 6

I was having an issue with 10.15.3 where it was saying network timed out when I backed up a folder (whole machine seems ok) to acronis cloud. Since I have updated to 10.15.4 I get the same error. I have logged a ticket earlier but no reply yet.

** sorry, wrong thread **

Forum Moderator
Comments: 5651

I too am having a problem getting Acronis to backup my Mac after the macOS was updated yesterday to macOS 10.15.4 Catalina.

When the macOS update was completed there was a message stating that the Acronis software needs to be updated.

Hello Gail,

could you clarify the build version of Acronis True Image installed on your Mac? Please make sure, you are on the latest build 22510. If yes and the issue persists, would you send us the logs from the affected Mac via the Feedback option? Please let me know if you've sent it, so that I can pass the report to the RnD right away.

Beginner
Comments: 2

Ekaterina,

I checked and the Acronis build I am using is the Acronis True Image 2020 build 24.5.22510.

I have sent a copy of the error log file using the Feedback option. I have also attached the log file to this message. Please keep me updated on the progress being made to fix this problem. I am not the only person having this problem and numerous log files have been sent to Acronis on this subject.

Gail

Forum Moderator
Comments: 5651

Gail, thank you!

We've published an article with the workaround Acronis True Image 2020 (Mac): Backup fails with 'Failed to enumerate directory 'Macintosh HD — Data:/private/var/db/lockdown/' after update to macOS 10.15.4

Best regards,
Ekaterina Surkova Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Beginner
Comments: 2

Edit: Acronis has now created their own comprehensive uninstaller script. I have deleted my attachment of a plain text file/shell script. Please visit the link below and download Acronis's script and follow the instructions. The steps are essentially the same, but their script is comprehensive whereas mine left behind some things like orphaned services. Show mercy and nix those orphaned services.

I can't seem to find instructions on doing a complete uninstall of Acronis True Image 2017 for the Mac. Considering that the app has a ton of launchd and plist files, I don't want to just trash it. Because my demo period has expired I can't seem to get a download link to the software to look for an uninstaller or check the package for an uninstall script or the xml distribution/digest file with the index or digest of files/directories of where installed files will go. At least not from Acronis's official website. I found one on cnet but I'm not sure it's the same version.

Seems to me some garbage would be left behind by just deleting the App from the Applications folder. I'd really like a script included with the dmg/ installer in the future to do a clean uninstall.

Attached is the makings of a crude script with what I could find on my system on macOS Sierra

For the uninitiated, the following is the basic process of running a bash script. The chmod command makes the script executable for the user (that's you). The sh command executes the actual command. && just allows the second command to run if the first one completed without errors. The script is just a text file, you can easily open it and read it with any text editor but please do not open it with something like Microsoft Word, you might corrupt the file. Keep in mind you must have Administrator priveleges to run the script.

To run the script,

  1. place file uninstallacronis2017formac.txt on your Desktop, leave the filename alone.
  2. Open the Terminal App
  3. Copy and paste the following code into the Terminal window and press the return/enter key on the keyboard.

chmod u+x ~/Desktop/uninstallacronis2017formac.txt &&
sh ~/Desktop/uninstallacronis2017formac.txt

You will see something that asks for your password. You cannot see anything happening when you are typing, just be aware that you will just have to type your password blind, when you're done, hit enter and the script will complete and that's it. Trash the script when you're done.

Beginner
Comments: 2

I need to uninstall Acronis true image 2017 from my Win7 PC but it will not uninstall and comes up with failed time after time.will the terminal solution above for a Mac work for me?

Beginner
Comments: 2

Unfortunately not, my script will only work on Macs.

For Windows a cursory search turned up this webpage. Acronis seems to offer a Cleanup Utility, be warned though, if you have other applications installed from Acronis that utility may uninstall them entirely or common files they need to function.

If you've tried that already, you might try using Revo Uninstaller. Or Geek Uninstaller to remove Acronis True Image. Revo Uninstaller has a pretty decent 80% off sale right now since it's black friday for the discounted price of $11.99. Geek Uninstaller is my personal favorite since it is small and portable, the pro version is also on sale for $24.95. I'd spring for the portable license though at $39.95, both options include upgrades for life. The free versions of either should still get the job done though.

Forum Hero
Comments: 8343

Peter, have you tried uninstalling using the clean tool for Windows yet (https://forum.acronis.com/forum/126092#comment-391779)?

If that'ts not working, what error are you getting when trying to uninstall. I few people have posted a specific file being mentioned in the uninstall or install failure attempt. It seems as though if the app was not run with right click and 'run as admin' during the initial install (for some), the permissions on that file does not have the correct ownership listed and is preventing an admin from removing it. The fix (if the file is identified), is to go to the file, right click >>> properties >>> security tab >>> advanced and grant your local admin account as the owner. Then go back and give the local admin account full access to the file (or files - or do the entire folder, just in case). Then run the cleanup tool.

Beginner
Comments: 2

Bobbo, I do not know where you are or even who you are but I am pleased to inform you that I have successfully removed Acronis True Image 2017 from my PC. Your suggestion that I use the Acronis Uninstaller worked perfectly. It removed ALL traces including Registry entries. I have used Acronis for several years as my only backup/restore programme because it had proved to me that it was non intrusive and reliable. I still run the 2017 version on my main PC ( Win10 ) but this PC will now revert to the 2016 version. Many Thanks Peter

Forum Hero

Acronis True Image 2013 Free

Comments: 8343

Peter,

Glad to hear it! Sorry for the belated reply, I've been travelling this past week and have not had time to get to the forums until this evening. What's the particular need to revert from 2017 back to 2016? If it's NAS authentication related, check out this hotfix:

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Frequent Poster
Comments: 560

Acronis True Image For Mac

Hello Adam, thank you for raising the question about the uninstall utility. Please find it at https://kb.acronis.com/content/48668#Mac1

Regards,

Slava

Beginner
Comments: 2

Hello Adam, thank you for raising the question about the uninstall utility. Please find it at https://kb.acronis.com/content/48668#Mac1

Regards,

Slava

For the record, this did it! This KB article @ Acronis Forum and the ZIP it includes finally rid my Mac OS X of the clunky tray_agent hidden background services that seemed to still be launched upon logging into OS X even though everything App wise was correctly removed.

How To Install Acronis True Image

I've attached the SH script here.

Do the following:

  1. Open the Terminal application
  2. Change the current directory to the folder with the extracted script, e.g. cd Desktop/cleanup_tool_Mac
  3. Make the script executable: chmod +x cleanup_tool.sh
  4. Launch the script: ./cleanup_tool.sh
  5. When prompted, enter the password for the current Mac user account and press Return
Products: Acronis True Image, Acronis Disk Director
Beginner
Mac
Comments: 2

I can't seem to find instructions on doing a complete uninstall of Acronis True Image 2017 for the Mac. Considering that the app has a ton of launchd and plist files, I don't want to just trash it. Because my demo period has expired I can't seem to get a download link to the software to look for an uninstaller or check the package for an uninstall script or the xml distribution/digest file with the index or digest of files/directories of where installed files will go. At least not from Acronis's official website. I found one on cnet but I'm not sure it's the same version.

Seems to me some garbage would be left behind by just deleting the App from the Applications folder. I'd really like a script included with the dmg/ installer in the future to do a clean uninstall.

Attached is the makings of a crude script with what I could find on my system on macOS Sierra

Acronis True Image Mac Os X

For the uninitiated, the following is the basic process of running a bash script. The chmod command makes the script executable for the user (that's you). The sh command executes the actual command. && just allows the second command to run if the first one completed without errors. The script is just a text file, you can easily open it and read it with any text editor but please do not open it with something like Microsoft Word, you might corrupt the file. Keep in mind you must have Administrator priveleges to run the script.

To run the script,

  1. place file uninstallacronis2017formac.txt on your Desktop, leave the filename alone.
  2. Open the Terminal App
  3. Copy and paste the following code into the Terminal window and press the return/enter key on the keyboard.

chmod u+x ~/Desktop/uninstallacronis2017formac.txt &&
sh ~/Desktop/uninstallacronis2017formac.txt

You will see something that asks for your password. You cannot see anything happening when you are typing, just be aware that you will just have to type your password blind, when you're done, hit enter and the script will complete and that's it. Trash the script when you're done.

Acronis Backup Mac

Thanks, but truthfully this didn't fully remove everything. See my post below to get it all:

https://forum.acronis.com/forum/127388#comment-408417

Beginner

Acronis For Mac Os X

Comments: 2

Thanks for the heads up @Slava. Ran it on my machine and all looks good. I don't remember if I've done a clean install since then but that doesn't hurt. It would be nice to see what files actually do get found and deleted, and what files directories are not found, but this is not a critical feature. I appreciate that Acronis has put some effort towards this end. I think it'd be good to make a simpler uninstall package for the technically illiterate though. Was fun to look over the script before executing.

Edited my original post so that people are pointed to your script.

Cheers and Regards.